Consult Paradigm Brochure V3

Technical Helpdesk

You will never feel out on a limb or alone knowing that you have at your fingertips access to one of the best Technical Helpdesks in the industry. All of our helpdesk consultants have vast regulatory experience and technical knowledge. Our customer service is outstanding and we won’t talk to you in technical jargon. We have the skill to convey the answers to your questions in simple, practical and understandable language. If you ask a question, no matter how simple or complex, we don’t just provide the answer, but also consider possible improvements to your business. We’re likely to ask you more questions in order to build a bigger picture of why you’re asking the question in the first place. This enables us to get to the real root of the issue and perhaps make you aware of things that you hadn’t considered. Now, that’s great financial services consultancy.

The Technical Helpdesk team provide expert assistance as follows: Email, telephone and web chat support: We answer questions relating to anything and everything involving financial services (and even some that don’t)!  Compliance queries  Regulation queries  Technical questions  Taxation queries and calculations  Complaints assistance  Help with all FCA regulatory returns (including RMAR)  GDPR and data protection questions Financial Promotions : for example, compliance checking of websites, brochures, stationery, flyers, adverts. We will also work with you to help you devise a compliant promotion from start to finish.

The Technical Helpdesk is available: Monday - Thursday :

8.30am to 5.30pm 8.30am to 5.00pm

Friday: