Consult Paradigm Brochure V3

KNOWLEDGE SUPPORT EXCELLENCE

The Art of Consultancy

Discover how Paradigm Consulting can help shape your business.

Our aim is to help your business become the very best that it can be. With over 35 years dedicated to the financial advice community our Consultants know first-hand what it takes for you to build a compliant and commercially successful financial services practice. Whether you’re looking for an input of specialist knowledge or require a sounding board for your own thoughts and ideas, Paradigm will work with you as an extension of your own business. Our team of Consultants have previously worked as Directors, Senior Managers, Financial Advisers, Mortgage Advisers, Technical Consultants and Paraplanners within the financial services sector. Collectively they have gained a vast array of ‘hands-on’ experience and exposure to various aspects of regulation. We thrive on sharing our knowledge and experience. From experience comes knowledge and from knowledge comes success.

Knowledge “An investment in knowledge always pays the best interest” — Benjamin Franklin

About Us For over 35 years the people at Paradigm Consulting have been working with and supporting the financial services community. Early on we perfected the art of consultancy and have helped people like you realise their dreams and ambitions of business success. Now that’s quite a bold claim, but our knowledge and experience enable us to provide bespoke consultancy support in a way which consistently delivers beyond our clients' expectations. How do we know that? Our clients tell us...

We have been using Paradigm since 2011 and the support we have received since then has been exemplary. From the proactive Business Monitoring Team to the reactive Technical Helpdesk, the service is excellent with too many individuals to single anyone out for praise. The Technical Helpdesk responds promptly to all manner of queries, ranging from help with FCA returns to challenging client scenarios and we are very grateful to them. We consider them part of our extended team now!

Over the last 20 years we have used various compliance providers both as an AR and a DA firm, and I can honestly say that Paradigm’s Compliance services are the best we have used. We are always able to contact an expert who goes the extra mile to answer any questions we may have. The compliance updates provided at events are concise and relevant to our firm. They have helped us stay ahead of the game when it comes to compliance. Paul Sands Sands Financial Management Ltd The relationship we've built with Paradigm's Business Monitoring Team is first class. Following our file review day a member of the team will take time to call and discuss our cases in detail, including both development areas and positive aspects of the client file. The conclusions reached are incorporated into our 1:1s and team meetings, providing meaningful CPD and continued positive outcomes for our clients. Chris Tuck Hunter Hammond Daniel Associates Ltd

I have been a member of Paradigm for many years now and have always found them excellent to work with. Their Technical Desk is amazing and they actually pick up the phone and speak to you - no leaving messages and we'll get back to you in 3 days’ time like many others. I get the answers I need to compliance and client queries instantly. Giles Warren Giles Warren Financial Ltd

Jeremy Tarr Sheila Tarr I.F.S.

Since inception Paradigm have provided a totally consistent and extremely competent compliance service that in my opinion is unparalleled in our industry. My firm celebrated 25 years this years and there is no doubt that Paradigm and Paradigm compliance is instrumental in our continued business success. Howard Lee Burgess and Lee Ltd

We have used the Paradigm Consultancy since 2008 and always found them to be professional, up to date and very competent. Edward Bushnell DipIFS AdvCeMAP CeRER Compliance Director

Why choose us? We are a premier provider of consultancy support to the UK financial services community, including directly authorised wealth managers, financial advisers and mortgage advisers. Our team of Consultants become an extension of your business. They are the extra pair of helping hands when you need it most and, whilst we love to develop long term relationships, we also understand that sometimes all you need is for one of our Consultants to give assistance with a particular issue or an ad hoc ‘quick fix’. Our flexible and adaptable way of working is designed to suit you and your needs. Our team of vastly experienced Consultants are here to be that additional pair of hands. They will provide first class support for your business with:

Keeping you fully informed

We’ll keep you ahead of the game when it comes to regulatory change with the provision of regular, up to the minute, regulatory communications, notifications and support material from our Regulatory Policy Consultants.

Confidence and stability As an operating division of Tatton Asset Management plc we have the financial strength, resource and collective capability to be with your business every step of the way on your journey to success.

Face to Face Consultancy

We will help maximise your firm’s potential by establishing a long term working relationship with you centred on a deep understanding of your business and how it works.

Expert Business Monitoring

We’ll help to ensure that the advice your firm provides to your clients is always suitable.

Access to our Technical Helpdesk

Our team of specialist regulatory, pension, tax and trust Consultants are always on hand to answer your compliance and technical queries, no matter how simple or complex.

Support “Great things in business are never done by one person. They’re done by a team of people” — Steve Jobs

What We Do

We understand that dealing with regulation in today’s financial world can be difficult, daunting, not to mention distracting when you are trying to achieve your dream and ambition of running a commercially successful business. Sometimes you need an expert pair of hands to help build and maintain a solid regulatory foundation stone, the proven launchpad for any successful financial services business.

FCA Application Support

Providing FCA application support and FCA regulation assistance is one of our specialist areas and we are proud to have personally helped hundreds of firms gain FCA authorisation over the years. Our total commitment and bespoke approach to helping all of our clients is acknowledged across the financial services community. The moment a client asks, ‘do I need to be FCA approved?’ or ‘how do I get FCA approved?’ we are by your side every step of the way. Our support is provided on a bespoke basis (after all, no two firms are the same) and includes assistance and guidance with:

 Drafting the required documentation for your new firm, including disclosure documents, Business plan and T&C plan  Drafting financial forecasts and profit and loss accounts  Dealing with the regulator’s queries as the application progresses  Novation of clients (if required)  Full post-authorisation support (see our Support section for more information) If you take advantage of our knowledge, support and excellence by subscribing to Paradigm Consulting on an on-going basis, this will also provide you with access to Paradigm’s dedicated arrangement, via our partner broker, Howden, with market leading insurers for PI insurance. This arrangement is based around insurers considering more favourably the reduced level of regulatory risk posed by firms that utilise our financial consultancy services.

 Using the FCA online connect system  Building your FCA application form

 Sense checking and fine tuning your responses  Providing FCA authorisation help by answering all your FCA authorisation process queries

Consultancy

We make it our mission to see all our clients’ businesses flourish and achieve their full potential. We make this happen through our face to face financial consultancy support which centres on establishing long-lasting relationships and developing a deep understanding of your business. Our team of expert Consultants become an extension of your business and will be the extra pair of helping hands when you need it most. Whilst we strongly advocate the thinking that long term relationships work best, we are also flexible and adaptable enough to provide one-off support for firms that require assistance with a particular issue or the odd, ad-hoc ‘quick fix’. Our face to face, on-site consultancy support includes: Compliance Audit  Annual (or more frequent) audit of a firm’s systems and controls (for example, a high level review of Complaints, Anti-Money Laundering policies etc)  Focused audit: for example, an audit of the firm’s on- going advice procedures

Review  A detailed review of a particular function : for example, your firm’s Training & Competence plan in force. We consider what’s working, what isn’t, and help you to plan and shape a T & C plan to suit the individual needs of your firm  A detailed review of a particular process : for example, your firm’s end to end advice process  A detailed review of a particular document : for example, your firm’s disclosure documentation  A detailed review of what recent rule changes has meant for your firm : for example, has your firm taken all the required actions under MiFID II and the Insurance Distribution Directive

Support  Training staff : for example, in Complaint handling and anti-money laundering procedures  Training & Competence : completing one-to-one meetings, KPI review meetings, reviewing CPD records and planning future CPD needs  Assessments : for example, undertaking role-play interviews or assessments by way of questions and answers  Training : for example, on recent rule changes and best practice updates The time during the visit can be shaped by the firm’s needs. We like to work with firms agreeing the agenda beforehand and planning to maximise the effectiveness of these visits.

Business Monitoring

Our fully rounded Business Monitoring support will reduce one of the potentially highest risks in your business. Business Monitoring support is often referred to as file review, but we don’t subscribe to that simple thinking. Our Business Monitoring support provides so much more. Not only do we review your files, we develop the quality and suitability of the advice you provide. By going the extra mile, we help you be the best you can possibly be. Of course, pre-sale, post-sale, regular and ad-hoc reviews are all available and across all areas of business. We can check 100% of cases for new advisers and our service can shift and adapt to dovetail perfectly with your own firm’s T&C scheme. But… our Business Monitoring Consultants also provide adviser coaching and training where we feel this will provide better value and even better advice results and outcomes for your firm and your clients.

Paradigm Consulting’s Business Monitoring team can provide the following:  On-site Business Monitoring  On-site Coaching of advisers and paraplanners  Remote Business Monitoring  Review of 100% of advice for new advisers  Regular reviews of advice provided by your firm (monthly, quarterly, half yearly or annually)  Pre-sale checking of advice  Ad-hoc review of advice in all business areas The Business Monitoring team work with you to ensure the type of support you receive is shaped to your firm’s own particular needs.

Technical Helpdesk

You will never feel out on a limb or alone knowing that you have at your fingertips access to one of the best Technical Helpdesks in the industry. All of our helpdesk consultants have vast regulatory experience and technical knowledge. Our customer service is outstanding and we won’t talk to you in technical jargon. We have the skill to convey the answers to your questions in simple, practical and understandable language. If you ask a question, no matter how simple or complex, we don’t just provide the answer, but also consider possible improvements to your business. We’re likely to ask you more questions in order to build a bigger picture of why you’re asking the question in the first place. This enables us to get to the real root of the issue and perhaps make you aware of things that you hadn’t considered. Now, that’s great financial services consultancy.

The Technical Helpdesk team provide expert assistance as follows: Email, telephone and web chat support: We answer questions relating to anything and everything involving financial services (and even some that don’t)!  Compliance queries  Regulation queries  Technical questions  Taxation queries and calculations  Complaints assistance  Help with all FCA regulatory returns (including RMAR)  GDPR and data protection questions Financial Promotions : for example, compliance checking of websites, brochures, stationery, flyers, adverts. We will also work with you to help you devise a compliant promotion from start to finish.

The Technical Helpdesk is available: Monday - Thursday :

8.30am to 5.30pm 8.30am to 5.00pm

Friday:

Regulatory Policy

In a world of fast-changing regulation, keeping up to date and on top of the latest rules, regulations and requirements can sometimes be one plate too many to keep spinning. This is where our Regulatory Policy team have got your back. Our regulatory radar monitors the whole industry, detecting change and providing you with an early warning system to ensure you are fully informed and prepared. We will supply you with all new material to meet all relevant regulatory change. Our Consultants then help you to implement this into your business. We also keep you fully up to date with industry trends and topical information in order to give you relevant insight for you to share and impress with clients.

Paradigm Consulting’s Regulatory Policy team provide the following for our Client Firms:  Compliance Manual : The provision of a compliance manual, tailored to your firm’s regulatory permissions (including investment, mortgage, protection, general insurance and equity release)  Compliance Updates : Issued throughout the month, providing you with up to the minute regulatory guidance  Business Monitoring Updates : Regular guidance to help you ensure the delivery of suitable advice to your clients and to help you maintain compliant file keeping records  Technical Updates : Making the complicated stuff simple: for example, taxation changes, pension rule changes, trusts and powers of attorney  Target : A monthly ‘bible’ for all investment firms. Target summarises what is happening across the world of regulation, including a time horizon to help you keep an eye on upcoming change  Technical Guides : In depth studies of specific topics written in plain English

Excellence “We are what we repeatedly do. Excellence, then, is not an act but a habit” — Aristotle

‘Going the extra mile’ is a phrase often used, yet seldom delivered. At Paradigm, ‘going the extra mile’ is in our DNA.

A good consultancy is one which delivers on their promise. We pride ourselves in being a great consultancy, always exceeding expectations and providing the very best service and support we can. Our in-depth knowledge and varied experience of our profession allows us to provide bespoke financial adviser support for each and every business we deal with. We know that commodotised, ‘off the shelf’ solutions are simply not appropriate when it comes to the myriad of ways in which a financial adviser practice can be structured and shaped. This same experience enables us to shift and change, not only applying the best possible consultancy support, but doing this in a way which matches your firm’s own needs and aspirations.

Let's Talk It’s always best to have an initial chat to fully understand how we can work together, so please feel free to contact us directly and discover how Paradigm Consulting can help shape your business.

@ enquiries@consultparadigm.co.uk  0161 486 4890

KNOWLEDGE SUPPORT EXCELLENCE

Paradigm Consulting is a trading name of Paradigm Partners Ltd.

Paradigm Partners Ltd, Paradigm House, Brooke Court, Lower Meadow Road, Handforth, Wilmslow, Cheshire, United Kingdom, SK9 3ND

Registered in England and Wales No.09902499 Registered Office: As above